Returns and Exchange

We strive to ensure you are delighted with your purchase. However, if you encounter any issues, we will work collaboratively to find a solution that meets your expectations. To assist with any claims, you are required to take a video while opening your package and capture clear pictures of any damages or defects. These must be reported to us within 48 hours of delivery. Without this documentation and timely notification, we will not process claims for such issues.

Handmade with Love

Each dress at Leela Lane is carefully handmade and delicately embroidered by our designers. Due to the artisanal nature of our curation, slight variations in color or prints, embroidery, and/or finish are natural and part of the beauty of owning a handcrafted piece.

Please note that every body is unique, and the fit of a dress may differ from how it appears on the model in our product photos. These natural differences are not regarded as faults, and therefore cannot be accepted as a reason for return or exchange.

Unpacking Instructions

Every dress at Leela Lane goes through a thorough quality check before dispatch to ensure it reaches you in perfect condition. Each piece is then carefully and securely packed for protection during transit. This may result in packaging that feels tight or layered for extra safety.

We kindly request you to exercise extra caution when opening your parcel. Please avoid using sharp objects such as scissors or blades close to the fabric, as accidental cuts or snags can occur.

Leela Lane cannot take responsibility for any damage caused while unpacking the parcel. We appreciate your care in handling your handcrafted piece with the same love it was created with.

Damage/Faulty Items

At Leela Lane, we take utmost care to ensure every dress is perfectly stitched and quality-checked before dispatch. If you receive a product that:

• has a defect or damage,

Please follow these steps:

• Take a clear video while opening your package and capture any visible damages or defects. Without this video and supporting pictures, we will be unable to process your claim.
• Notify us immediately within 48 hours of delivery by emailing us and include order number, the video, detailed defect pictures and a description of the issue.

We will assess the issue and determine the appropriate resolution, such as repair, exchange, or return.

Returns/exchange not accepted if

• You fail to notify us about the damage/fault within the given timeframe.
• You do not provide a clear opening video and supporting pictures.
• You do not receive an official approval email with return details and the shipping address.
• The item has been used and is not in new condition.
• Price tags and other tags have been removed.

Important Note:

Returns that do not meet our policy criteria will be sent back to you, and return shipping/handling charges will apply.

We recommend insuring return shipments, as you are responsible for the condition of the goods until we receive them.

If your return or exchange is approved, we will provide store credit or allow you to order another dress of equal or higher value.

Change of Mind or Cancellation

Ready to ship and In-Stock Items:

Once your order is placed, we begin processing it immediately to ensure timely delivery. All sales are final, and we do not accept cancellations or changes for these orders.

Made-to-Order Items:

• Cancellations or changes are not accepted after full payment is made.
• However, if your custom dress-making process has not commenced, we can offer store credit or allow changes to your order.
• Any changes or cancellations will be confirmed via a formal approval email, which will include details of the store credit or updated invoices.

Sales or Clearance

All sales and clearance items are final sale and are not eligible for returns, exchanges, store credit, or refunds. Please choose carefully to ensure satisfaction with your purchase.

Note: no exchange, no returns, no store credit or refunds are given on sales or clearance items.